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Call Center Phone Systems Dallas Fort Worth

Call Center Phone Systems for Dallas Fort Worth
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Office Telesystems offers call center phone systems for Dallas, Fort Worth and regionally for inbound and outbound ACD call center needs. For call center phone system applications with high customer service demands, we can provide integration to programs such as Salesforce, ACT, Goldmine and other CRM software platforms which allow for VIP service for your best clients, rapid response for customer order placement and quick solution options for all clients. ACD, or Automatic Call Distribution, automatically distributes callers to the agent who has been idle the longest. Skills based routing can route callers to a specialist that handles the specific need of that customer. Our design engineers specialize in working with each company's needs and customizing a call center's phone system to realize maximum employee productivity and profitability, allowing you to handle more customers per day. Cloud VoIP and premise based Hybrid VoIP call center phone system options are available.

Cloud VoIP Call Center Phone Systems

As mentioned, Office Telesystems has call center phone systems in 2 major system designs, Hybrid VoIP and cloud VoIP call center design. With cloud VOIP call center design, you'll have the latest system software features available, such as integration to your contact management software (CRM), call accounting for call reports, call recording of your calls manually or automatically, real-time listing of calls in progress, conference calling, dashboard, skills based routing and more. Desktop software is included with a cloud VoIP system from NetFortris Fonality, which shows extension status, conference calling, access to features with one click and more! Several desktop phones are available from Polycom and Yealink as well. NetFortris Fonality can be custom designed for your call center needs for local, regional or nationwide implementation. Contact our expert sales staff for a full product demo! Office Telesystems is an authorized NetFortris Fonality dealer.

Premise Based Hybrid VoIP Call Center Phone Systems


The other option is a Hybrid VoIP call center phone system design. With this design your call center phone system server is on site and can provide the same call center feature set you're looking for. Again, call accounting, call recording, desktop software options, real-time listing of calls, skills based routing of calls are all features available and more! NEC SV9100 and Avaya IP Office offer premier call center phone systems with quality design and upgrade ability down the road as new features become available. Superior call accounting is available from Metropolis Technologies, with call recording options from Versadial and IRL Recording.

Contact Office Telesystems today for your next call center phone system!

Serving these Dallas Ft. Worth Cities and More!  Nationwide services available for enterprise business.

Office Telesystems serves Addison, Aledo, Allen, Alvarado, Argyle, Aubrey, Arlington, Azle, Balch Springs, Bedford, Benbrook, Burleson, Carrollton, Cedar Hill, Celina, Cleburne, Colleyville, Coppell, Corinth, Crowley, Dallas, Decatur, Denton, Desoto, Duncanville, Ennis, Euless, Farmers Branch, Fairview, Flower Mound, Forest Hill, Forney, Fort Worth, Frisco, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Village, Hurst, Irving, Joshua, Keller, Kennedale, Lake Worth, Lancaster, Las Colinas, Lewisville, Little Elm, Mansfield, McKinney, Mid-Cities, Midlothian, North Richland Hills, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Sachse, Saginaw, Seagoville, Southlake, The Colony, Trophy Club, University Park, Watauga, Waxahachie, Weatherford, Westlake, White Settlement, Willow Park, Wilmer, Wylie and surrounding areas.

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