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972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)


972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)
 

Call Recording Systems

Call Recording Systems from Versadial and Intelligent Recording



                Call Recording, Recording Phone Calls, Phone Call Recording, Phone Recording Devices, Telephone Recording Equipment

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Office Telesystems offers call recording systems for your telephone system from both Versadial and Intelligent Recording. Many businesses have a need for a call recording system for their offices, whether a small business with 3 phones or a 3000 employee multi office enterprise. Call recording systems can be utilized for on-demand recording or full-time recording for every call in and out of the office. We offer solutions from Versadial and Intelligent Recording. These two outstanding recording products offer digital and VoIP recording solutions for any and all applications, single and multi office.

   

There are five fundamental reasons why you should record phone calls:

  • Improve customer service
  • Record transactions of value
  • Comply with industry regulations
  • Increase security & avoid abuse
  • Legal/Business Integrity
  

Telephone System Call Recording  


There are many reasons why recording your calls can be good for your business

An increasing number of companies are recognizing the benefits of phone call recording systems regardless of business size. Historically, call recording systems have been an enterprise level product for businesses such as call centers, who record their agents calls for quality control and training purposes, financial institutions such as brokers where high-value transactions or a high volume of business is key, legal offices such as recording attorney client calls and also Insurance Companies for claims.

Call recording options from Intelligent Recording and Versadial, which provide the latest in digital and VoIP call recording technology, deliver high quality phone call recording for individuals and businesses at a price affordable for any business.  




Is it legal?  

In the United States, call recording is regulated at both Federal and State level.  Requirements vary on a state by state basis.  The relevant Federal Law is 18 USC Sec 2511.  Check your states regulations pertaining to your business for call recording.  Laws can change often, so keep yourself up to date!

A large number of companies have a team of employees whose primary purpose is to deal with customers on the telephone. Often the telephone is the only communications exposure a customer has with your organization. Call recording systems for your telephone system can ensure that calls made to and received from customers are handled with the utmost in customer service in mind.

Another great benefit of telephone call recording systems in a customer service environment is recording the call for training purposes for other employees, including new staff. It may be that one particular team member has a better close ratio or is better at up-selling than the other employees, hence the need for training. It could also be that one employee has better empathy with customer complaints and therefore convincing that customer to stay. Phone call recording systems can be critical for new employees as well, especially as there is often a pressure to complete induction training quickly and get them on the phones. There are many situations that, with a call recording system, you can not only improve your customer service, but in turn also improve productivity and profitability.  This is where a call recording system provides you return on your investment.   

Telephone system call recording systems are also a superb tool for allowing a supervisor to review the performance of an employee and to listen to specific calls with intent to grade employee performance or advice for further improvement. Often telephone-based staff members are on a commission structure of some sort, so the idea of management provided or self provided improvement found in the call recordings is to the benefit of both parties.  Either way, higher margin sales are made as a result.

With a call recording system, you can:

  • Record all phone calls or select calls to record manually
  • System software allows you to search for a recording, playback or email a recording
  • Conduct quality control
  • Utilize call recordings for employees
  • Edit call recordings
  • Call reports



Contact us today to find out how telephone call recording systems from Versadial and IRL Intelligent Recording can benefit your business.


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Serving these Dallas Ft. Worth Cities and More!

Office Telesystems serves Addison, Aledo, Allen, Alvarado, Argyle, Aubrey, Arlington, Azle, Balch Springs, Bedford, Benbrook, Burleson, Carrollton, Cedar Hill Cleburne, Colleyville, Coppell, Corinth, Crowley, Dallas, Decatur, Denton, Desoto, Duncanville, Ennis, Euless, Farmers Branch, Flower Mound, Forest Hill, Forney, Fort Worth, Frisco, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Village, Hurst, Irving, Joshua, Keller, Kennedale, Lake Worth, Lancaster, Las Colinas, Lewisville, Little Elm, Mansfield, McKinney, Mid-Cities, Midlothian, North Richland Hills, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Sachse, Saginaw, Seagoville, Southlake, The Colony, Trophy Club, University Park, Watauga, Waxahachie, Weatherford, Westlake, White Settlement, Willow Park, Wilmer, Wylie and surrounding areas.  Austin, Houston, San Antonio, Waco, Tyler and more.  Nationwide services available.

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