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Phone Systems for Hotels & Motels

Hotel/Motel Industry Phone Systems 


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The hotel/motel industry has very specific phone system needs and can vary greatly depending on the size of your facility. Though many customers are using cell phones these days, in-hotel communications via your room phones to various hotel/motel services through the hotel/motel VoIP PBX is vital to overall customer satisfaction during their stay. This includes 9-1-1 (Kari's Law, see Home page or below) notification for the administrative staff. In this rapidly changing industry, the needs of hotel motel accommodations are changing as well. Office Telesystems has hotel and motel industry phone systems from Mitel, Avaya and NEC and cloud phone systems from NetFortris/Fonality that are designed to meet these needs for any hotel or motel chain. Office Telesystems also provides "from the ground up" services for new hotel/motel developments, including voice/data and video cabling, audio and visual, WiFi access, call management and billing, overhead paging systems from Bogen, Viking and Valcom, message on hold, PBX, room phones and more!  Also, eliminate 911 liability with Metropolis Call Management. Get notification of which room dialed 911 and at what time immediately via text, call or alarm, along with billing and call reporting! System options are listed below.

In today's work environment the ability to support remote workers and continue business operations can be vital to your success. Cloud and premise based VoIP phone systems give you the ability to quickly move your staff remotely and work from anywhere with VoIP phones, desktop and mobile device integration. Ask us today for more detail on how we can provide you a VoIP phone system quickly and without any downtime!

Kari's Law Compliance is Now a Federal Law, Ray Baum's Act to take effect soon. Act Now!

Is your phone system in compliance with Kari's Law? It is now a federal law for new multi-line telephone systems to support this dialing feature. Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1.
Learn more about 
Kari's Law here. Signed into law in 2018, the law went into effect on February 16, 2020.

Ray Baum's Act requires outbound caller ID on new phone systems to provide address, floor, room or suite number for 911 calls. Affected by Ray Baum's Act include enterprise companies, multi office companies, campus for schools and universities, hospitals, hotels, retail, financial and large warehouses. 

We can help. Contact our office today and get compliant if you are not!  Act now!  All new phone system installations by Office Telesystems include Kari's Law compliance and Ray Baum's act compliance.


Whether you want a hybrid VoIP PBX, cloud phone system or a digital PBX phone system for your hotel/motel application, Office Telesystems has the right phone system for your hotel or motel communications. One touch access to front desk, concierge, spa, room service, housekeeping and other services help create VIP service for your guests. Voicemail services can be tailored to individual room needs. Traveling businessmen and women are demanding more and more services, including higher bandwidth for various data needs, but also for VoIP needs, such as VoIP soft phones and other audio and video applications.  Office Telesystems can help!

Automatic wake up calls are available in our Mitel, Avaya/Nortel and NEC hotel/motel PBX solutions incorporating Teledex, Cetis and other brand guest room phones. For individual room billing, call itemization and 911 emergency notification we have Metropolis Call Accounting solutions such as Profit Watch which are easy to use software platforms that can operate on standalone as well as non-dedicated PC's.

Guest Room Phones Available


Office Telesystems can also provide new guest room phones from Cetis, Teledex and other quality brand name guest room phones with your new hotel or motel system investment.  Ask us today to include guest room phones as part of your quote!

See more on these great Hotel/Motel PBX, Hybrid VoIP PBX, and pure VoIP systems at our Products section.

NEC SV9100 With Hospitality, PMS Integration

The NEC SV9100 Hybrid VoIP-PBX provides medium and large hotels/motels and enterprise business feature-rich communications, centralized system management, scalability and VoIP networking capabilities. With the NEC SV9100, hotel/motel and enterprises can now network multiple locations, including an NEC conference bridge for multi locations and other advanced applications. Room phone options for VoIP or analog design are available. Access to these features in the NEC SV9100 could include a hotel/motel property, corporate headquarters, remote offices, and employee home offices through their existing network.

Mitel SX200/200ICP VOIP-PBX

The Mitel SX-200 and 200ICP VOIP PBX is ideal for mid-sized hotel/motel properties, but can also expand to meet the needs of medium and larger locations. Whether you have ten employees in one motel or hundreds spread across a large multi hotel complex, a Mitel SX-200 or 200ICP IP PBX delivers the advanced capabilities your hotel or motel demands. Mitel is recognized as a leader in hotel/motel communications.

Mitel SX-50, 200D, 200L Digital PBX

These legacy digital PBX systems are still relevant in the hotel industry, as many are still in use today. End of life on these products go back to 2009 or earlier, but parts are still available. These systems provide easy expansion, troubleshooting and card replacement. Mitel’s SX-50, 200D and 200L are digital systems, using the Superset line of digital handsets and attendant console. With a robust range of features, the SX-50, 200D and 200L are industry favorites with their enhanced hospitality software features.

Avaya/Nortel Hotel Motel Solutions

Many larger hotels have the legacy Nortel Option Series or CS series (Option 11, 21,51,61,81 and CS1000) PBX solutions in place. Avaya, who acquired Nortel enterprise level solutions in 2009, has a migration strategy in place for these hybrid VoIP PBX systems, to include supported software upgrades, migration of Nortel OR Avaya handsets (VoIP, Digital or Analog) to new supported Avaya IP Office platforms and more. Avaya IP Office includes the very latest in hospitality software and PMS integration. Ask us for more information on how we can extend the life of your legacy Nortel solution or provide a cost effective, manufacturer supported replacement system such as the Avaya IP Office

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Are you a 20-120 room Motel on a budget? NEC SL2100 Hybrid VoIP Systems now available with Hotel Motel features!


With the new Hotel Motel License for the NEC SL2100 you get a robust, cost effective VoIP phone system option for smaller Motels of 20-120 rooms that do not require a PMS system interface. Features in the Hotel Motel feature license include Wake Up Call, Message Waiting, Room to Room Call Restriction, Check In, Room Status, Room Status Reports and more!  Also, check out our Metropolis Profit Watch call management software page, with features that can provide liability protection such as 911 notification, system and trunk outage alerts, toll fraud alerts and more!

Call or request a quote for a full range of phone systems solutions for the hotel and motel industry today.

Serving these Dallas Ft. Worth Cities and More! New Hotel Motel Solutions Nationally!

Office Telesystems serves Addison, Aledo, Allen, Alvarado, Argyle, Aubrey, Arlington, Azle, Balch Springs, Bedford, Benbrook, Burleson, Carrollton, Cedar Hill, Celina, Cleburne, Colleyville, Coppell, Corinth, Crowley, Dallas, Decatur, Denton, Desoto, Duncanville, Ennis, Euless, Farmers Branch, Fairview, Flower Mound, Forest Hill, Forney, Fort Worth, Frisco, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Village, Hurst, Irving, Joshua, Keller, Kennedale, Lake Worth, Lancaster, Las Colinas, Lewisville, Little Elm, Mansfield, McKinney, Mid-Cities, Midlothian, North Richland Hills, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Sachse, Saginaw, Seagoville, Southlake, The Colony, Trophy Club, University Park, Watauga, Waxahachie, Weatherford, Westlake, White Settlement, Willow Park, Wilmer, Wylie and surrounding areas.

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