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972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)


972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)
 

Metropolis Call Management Software


Metropolis Call Accounting Software

                            
Metropolis Technologies, Inc. manufactures award-winning call accounting and call management software solutions, such as OfficeWatchProfitWatch and Qlive for Avaya IP Office and other systems. Office Telesystems is your authorized dealer for Metropolis call management software for all size business offices and Hotel/Motel applications alike. Services are available nationwide for Metropolis call management solutions.
    These innovative software solutions help businesses and hotels of all sizes maximize productivity, monitor emergency calls, capture revenue and control telephone costs through a wide range of sophisticated reporting options and flexible features. OfficeWatch helps businesses across all verticals, including education, healthcare, manufacturing, SMB, financial and government. Benefits shown below can be realized by any size office, or multi office businesses. ProfitWatch for Hotels integrates with all property management systems and is being used at hotels, resorts, spas, casinos, time shares, condo/hotels and cruise lines. Additionally, ProfitWatch is certified for use by some of the largest hotel companies in the world, including Marriott International, InterContinental Hotels Group, Hilton, Choice Hotels and Starwood Hotels.

    Metropolis Technologies XT Telemanagement software just received the 2017 UC Excellence Award from TMC! XT Telemanagement in Office Watch and Profit Watch design won this prestigious award for its enterprise capabilities and innovative features that help your customers to reduce costs, boost productivity, and increase revenue with it's scaleable call reporting features and alerts.

    Why do you need call accounting in your office?

    • Detect fraudulent phone activity
    • Reduce labor costs
    • Receive alerts on defined calls or pattern, 911 notication, fraud, more
    • Identify your most expensive calls, staff members, call times
    • Scheduled reporting emailed directly to you
    • Trunk analysis, determine peak times for line usage, more
    • Measure campaign response and effectiveness by phone number, time, date, etc.
    • Multi site reporting
    • Over 200 report options available!

    Ask about the latest product updates for 2018!





    ProfitWatch - Hotel/Motel Call Accounting Software


    911 Alert

    Metropolis Technologies, Inc. manufactures ProfitWatch call management software, primarily for Hotel Motel applications. These innovative software solution can help hotels and businesses of all sizes maximize profitability, receive immediate 911 emergency calls made by guests or employees by extension, capture revenue and control telephone costs through a wide range of sophisticated options and flexible features.

    Metropolis Profit Watch call management software integrates with all property management systems and is being used at hotels, resorts, spas, casinos, time shares, condo/hotels and cruise lines. Additionally, ProfitWatch is certified for use by some of the largest hotel companies in the world, including Marriott International, InterContinental Hotels Group, Hilton, Choice Hotels, Starwood Hotels and many others. 

    Return On Investment for Hotel/Motel:

    Many Hotel and Motel owners ask us "Why should I worry about call accounting software for my hotel phone system? Everybody just uses their cell phone now." To provide VIP service to your clients and guests, the ability of your guests to reach Concierge, Front Desk, Room Service, Housekeeping and 911 for local emergency services are just a few of the elements that are vital to providing high levels of customer service to your guests.

    911 Notification: Eliminate your liability with immediate notification by room extension for 911 calls made by guests. Notification is provided by phone, email, text and your desktop monitor, so you know who made the 911 call immediately and you can respond accordingly.  911 notification with Metropolis call accounting also assists with Kari's Law 911 compliance. Learn more about Kari's Law.

    CFCA estimates the average toll fraud breach is between $15K and $50K.  Metropolis Profit Watch reduces your risk of becoming a victim and helps you eliminate toll fraud!

    Metropolis ProfitWatch includes trunk analysis and voice network monitoring tools that help hotels to reduce expenses with improved visibility, saving an average of 15% off annual telecom costs.

    OfficeWatch – Business Call Accounting Software

    Toll fraud alarms

    Metropolis Technologies manufactures OfficeWatch for any size business. It is a powerful, user-friendly call management software that integrates with virtually any phone system, digital or VoIP. OfficeWatch helps improve employee productivity, track departmental calls, control telephone costs, monitor trunk traffic, notify staff of 911 emergency calls and archive historical phone call data. Businesses can also use OfficeWatch call management software to recoup costs for the phone system by billing tenants and/or clients for usage on a real-time, daily, weekly or monthly basis. Businesses of all sizes, single and multi office, using OfficeWatch include schools, manufacturing, colleges, corporations, hospitals, banks, call centers, retail stores, law firms and many more.


    QLive Call Center Software


    Metropolis Qlive ACD software is available for many different phone systems, such as Avaya IP Office and many others. Effectively manage real time and historical data from your call center phone system, such as:

    Realtime and Historical Data
    Average Hold Time
    Agent Availability
    Wallboard
    Supervisor Class of Service
    Call Abandonment Rate
    Average Ring Time before answer
    Longest Call in Queue

    And many more! Qlive gives you the call data you need to better manage your staff, peak calling times, customer service and ultimately your profitability. Ask for a product demo today!


    LEARN HOW METROPOLIS OFFICE WATCH HELPED THE GRAND PRAIRIE ISD IN THE DFW AREA!  CLICK HERE

    If you'd like to see more about Metropolis call accounting and call management products, please visit Metropolis Technologies, or speak to your Office Telesystems sales representative at 972 484 4900 or send us a request for quote!


    Serving these Dallas Ft. Worth Cities and More!  Nationwide services available.

    Office Telesystems serves Addison, Aledo, Allen, Alvarado, Argyle, Aubrey, Arlington, Azle, Balch Springs, Bedford, Benbrook, Burleson, Carrollton, Cedar Hill Cleburne, Colleyville, Coppell, Corinth, Crowley, Dallas, Decatur, Denton, Desoto, Duncanville, Ennis, Euless, Farmers Branch, Flower Mound, Forest Hill, Forney, Fort Worth, Frisco, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Village, Hurst, Irving, Joshua, Keller, Kennedale, Lake Worth, Lancaster, Las Colinas, Lewisville, Little Elm, Mansfield, McKinney, Mid-Cities, Midlothian, North Richland Hills, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Sachse, Saginaw, Seagoville, Southlake, The Colony, Trophy Club, University Park, Watauga, Waxahachie, Weatherford, Westlake, White Settlement, Willow Park, Wilmer, Wylie and surrounding areas.  Austin, Houston, San Antonio, Waco, Tyler and more.  




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