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972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)


972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)
 

Samsung Xchange and We VoIP

Samsung Xchange and We VoIP solutions for Samsung Officeserv, SCM Compact

Samsung Xchange and We VoIP solutions are robust additions you can make to your Samsung OfficeServ and SCM Compact telephone systems. Samsung Xchange connects your telephone to your office desktop, laptop or mobile device, making you more productive. Samsung We VoIP can connect your cell phone to your system with VoIP technology. See our detailed sections below or Request a Quote on the home page for FREE product demo!

Xchange for Samsung also connects to your company’s CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who’s calling even before answering the phone. You can also use buttons in the notification window to answer the call, or bring up the caller’s record in the CRM application, saving you valuable time.  This can make you more productive and your customers satisfied. Along with "Screen Pop" capability for your contacts, Xchange for Samsung allows you to quickly and easily dial from your CRM and search for contacts by name or location, often in an easier way than your CRM application itself.

In addition to CRM integration and Screen Pop, Xchange for Samsung provides the following features:
  • Call control from your PC.
  • Internal contact manager for private contacts not in the company’s CRM database.
  • A detailed call history to see who you have been calling and called by, no more lost calls!
  • Dial from anywhere - Web pages, Adobe Reader, Outlook, Excel....most database applications and many other places.
  • Presence Managment - see presence status of co-workers, including whether they are out of the office, on vacation, in a meeting etc. directly place a call.
  • Integration with the top CRM manufacturers.   

Xchange Operator Console for your desktop                                  OfficeServ Operator

With Samsung's new Xchange Operator Console, your operator becomes more than just a call handler, they become an integral part of sales and customer service operation. It is imperative that incoming calls are managed as effectively and professionally as possible by your Operators.
That's why Samsung has developed Xchange Operator, a full screen client application designed to be used with a Digital or IP handset to provide full operator functionality. With simple point and click operation, Xchange Operator replaces traditional DSS/BLF consoles to offer each Operator advanced call handling functionality, vastly improving their management of incoming call traffic.
Xchange Mobile Xchange for Samsung Mobile Client (Xchange Mobile) is an application for Android mobile phones that connects to an Xchange for Samsung server enabling dialing and collaboration features between mobile and office users of Xchange for Samsung.
Xchange for Samsung mobile Client provides both dialing and collaboration features enabling your mobile centric workers to benefit fully from the Xchange product portfolio.

Xchange Mobile Client

True mobility comes with Xchange for Samsung Mobile Client. Xchange for Samsung Mobile Client (Xchange Mobile) is an application for Android or iOS mobile phones that connects to an Xchange for Samsung server enabling dialing and integrated features between mobile and office users of Xchange for Samsung. Xchange for Samsung mobile Client provides both dialing and collaboration features enabling your mobile workers to benefit fully from the Xchange product portfolio while out of the office, whether your on the road, at another facility or anywhere else inside or outside your office. 

For more information about Xchange for Samsung and how it can benefit your business, contact one of our representatives today!


Samsung We VoIP

  

Samsung WE VoIP is a Samsung smartphone application for the Samsung OfficeServ 7000 series and SCM Compact phone systems. We VoIP provides users voice-over-IP communications over private Wi-Fi networks in the office and public Wi-Fi or 4G/LTE network when out of the office. Through the Samsung OfficeServ 7000 Series and SCM Compact phone systems, this application turns your Samsung mobile device into a full-featured Samsung VoIP phone, providing conference calling, transferring, call back and hold over your Wi-Fi network. The application is available at Google Play Store.

We VoIP provides the following features:

  • Crystal clear calls among We VoIP users
  • Local/international calls saving your mobile minutes
  • Ability to use work phone numbers on your mobile with office caller ID
  • Full-featured business phone functionality such as conference, transfer, hold, camp on
  • Available for Android and IPhone users!

Contact Office Telesystems via Request a Quote or call 972 484 4900 for a sales representative. 

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Office Telesystems serves Addison, Aledo, Allen, Alvarado, Argyle, Aubrey, Arlington, Azle, Balch Springs, Bedford Benbrook, Burleson, Carrollton, Cedar Hill Cleburne, Colleyville, Coppell, Corinth, Crowley, Dallas, Decatur, Denton, Desoto, Duncanville, Ennis, Euless, Farmers Branch, Flower Mound, Forest Hill, Forney, Fort Worth, Frisco, Granbury, Grand Prairie, Grapevine, Haltom City, Highland Village, Hurst, Irving, Joshua, Keller, Kennedale, Lake Worth, Lancaster, Las Colinas, Lewisville, Little Elm, Mansfield, McKinney, Mid-Cities, Midlothian, North Richland Hills, Plano, Prosper, Red Oak, Richardson, Richland Hills, Roanoke, Rockwall, Rowlett, Sachse, Saginaw, Seagoville, Southlake, The Colony, Trophy Club, University Park, Watauga, Waxahachie, Weatherford, Westlake, White Settlement, Willow Park, Wilmer, Wylie and surrounding areas.  Austin, Houston, San Antonio, Waco, Tyler and more.  Nationwide services available.

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