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972.484.4900 (Dallas) 817.529.1700 (Ft. Worth)
 

School District

Case Study:

Grand Prarie Independent School Districts Keep Students Safe with Advanced Reporting & 911 Alerts from Metropolis Technologies

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Grand Prairie Independent School District (GPISD) is not a stranger to call accounting and telemanagement solutions. After several years with an existing provider, the school district was ready for a change. GPISD contacted Office Telesystems for advice on a call accounting and telemanagement product that would meet their needs and work seamlessly with their 4,000 extension Cisco IP phone system.

The Challenge:

"Your existing [telemanagement] solution is unstable and has become costly to maintain due to support issues," we explained. They needed an application that was reliable, easy to use, and that could run as an active directory on a virtual machine; we suggested Metropolis OfficeWatch.

The Solution:

Safety for their students, faculty and staff is always a top concern for school districts and in-room phone systems enable teachers to reach help if it is ever needed. OfficeWatch Telemanagement works with these phone systems to provide users with dynamic call tracking and reporting features, as well as offers 911 alerts, toll fraud notifications, VoIP hacker detection, and trunk analysis tools. The centralized reporting features allow GPISD to trace suspicious calls, research frequently dialed numbers, and create a documented paper trail in the event the district has any issues or concerns.

After participating in a demonstration with Metropolis and Office Telesystems, GPISD was ready to move forward. They were very happy with how the stats [in OfficeWatch] update in real time.  The threshold in his prior software was too long and took several minutes to update.

Upon receiving the appropriate key codes and user manual to the software, GPISD chose to self-install the application into his 40 campus sites, a much more cost effective option for the school district. "I have installed a lot of this type of software; this was by far the easiest to install and use," The IT director praised.

Grand Prairie has already had success with the 911 alert feature, as students are notorious for pulling practical jokes. OfficeWatch allows users to quickly determine where calls originate from with detailed location data that is sent immediately to users via email, text and screen pop-up when an emergency call is placed.

"We've had 911 calls that turned out to be pranks," notes the IT Director, explaining how he was able to cancel emergency services after discovering the calls were not a true emergency. "We were able to call the extension back and inform the teacher that her students were using [the classroom phone] so she could better monitor them."

About Office Telesystems:

Office Telesystems sells, installs, services and repairs business telephone systems, from small business to enterprise-level companies. They offer a full line of telephony products and services including the latest in Voice Over Internet Protocol (VoIP) Systems, new and refurbished digital systems, call management solutions, cloud, hosted and premise based solutions and voice/data/video cabling. For existing equipment, Office Telesystems provides installation, system relocations, upgrades, maintenance contracts, service and consulting. Specialized applications include hotel/motel, executive suite and ACD/call center applications as well. Hardware brands offered include Samsung, NEC, Avaya/Nortel, Mitel, Metropolis Technologies, Vodavi, Norstar, Lucent, WIN and other major manufacturers. They provide systems from 3-30,000 endpoints, including multi office applications. Office Telesystems' experienced sales staff is trained to evaluate and examine the clients business model and find the appropriate equipment to maximize productivity and profitability for your business.

See our Home Page or Request a Quote
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