Call Center VoIP Phone Systems Dallas-Fort Worth
Office Telesystems offers call center VoIP phone systems for Dallas-Fort Worth and regionally for inbound and outbound ACD call center needs, in cloud or premise based VoIP system design. For call center phone system applications with high customer service demands, we can provide integration to programs such as Microsoft Teams, Salesforce, ACT, Goldmine, and other CRM software platforms which allow for VIP service for your best clients, rapid response for customer order placement and quick solution options for all clients.
ACD, or Automatic Call Distribution, automatically distributes callers to the agent who has been idle the longest. Skills-based routing can route callers to a specialist that handles the specific need of that customer. Our design engineers specialize in working with each company's needs and customizing a call center's phone system to realize maximum employee productivity and profitability for your call center, allowing you to handle more customers per day. Cloud VoIP and premise-based hybrid VoIP call center phone system options are available in single and multi office designs.
Whether your call center phone system needs are for 2 agents or 200, contact our expert staff to help you design the right call center phone system for your business.
Cloud VoIP Call Center Phone Systems
As mentioned, Office Telesystems has call center phone systems in 2 major system designs, cloud VoIP and premise based VoIP design. With a cloud VOIP call center design, you'll have the latest system software features available, such as integration to your contact management software (CRM), call accounting for call reports, call recording of your calls manually or automatically, manager barge in, real-time listing of calls in progress, conference calling, dashboard, skills-based routing, and more. See our products page for all products we carry for all call center designs.
Desktop software is included with a cloud VoIP system from NetFortris/Fonality, which shows extension status, conference calling, text, chat, file share, and more! Several different model desktop phones are available from Polycom and Yealink as well. NetFortris/Fonality can be custom designed for your call center needs for local, regional, or nationwide implementation. Contact our expert sales staff for a full product demo today! Office Telesystems is an authorized NetFortris/Fonality dealer.