Can Cloud VoIP Phone Systems Run When your Internet is Down?

When you have a Cloud VoIP Phone System, you expect to have a variety of features available to you when you need them, such as apps for mobile devices, chat messaging, video conference calls, CRM integration and more. VoIP stands for “Voice Over Internet Protocol”. This is a phone system that uses the internet instead…

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Mobile App, Mobile Extension. Make Your Mobile Device Your Desk Phone Extension!

Benefits of a Mobile App or Mobile Extension feature on your mobile device. Request a Phone System Quote Today For many business owners, organization leaders, and employees alike, the telephone system in their office, whether cloud VoIP or premise based VoIP, is packed with features that are rarely utilized. Many features in today’s business telephone systems have been…

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Why Does Your Office Need Call Accounting or Call Management Software?

Why do You Need Call Accounting in your Office? If you have a premise based phone system, here are 20 reasons why you need call accounting software to track calls: Request a Quote 1. Detect fraudulent phone activity. Track questionable inbound and outbound calls, helping you quickly detect problems and avert risks.2. Reduce Labor Cost by identifying peak calling…

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Getting the Most from Your Call Center, Inbound Service Center

Getting Maximum Productivity Through Your Call Center Solution Many customers who operate call centers or inbound service centers are interested in ways to connect their phone system, whether cloud or premised based VoIP, with their Customer Relationship Management (CRM) software, such as Salesforce, Act, Goldmine, Sugar and others. In this blog we will discuss the…

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