Mobile App, or Mobile Extension Feature. Make Your Mobile Device Your Desk Phone Extension!

Benefits of a Mobile App or Mobile Extension feature on your mobile device.

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For many business owners, organization leaders, and employees alike, the telephone system in their office, whether cloud VoIP or premise based VoIP, is packed with features that are rarely utilized. Many features in today’s business telephone systems have been designed to increase productivity, mobility, customer service and seamlessly connect people anytime at anyplace.  A properly designed phone system will give you far reaching benefits you may not realize.

One feature that is valuable to those who are regularly on the go during or after working hours is a mobile app or a mobile extension feature, also called Mobile Twinning by some manufacturers. All of today’s VoIP systems include this feature. Using with a mobile app can provide a mobile system extension on your cell phone with its own extension number from your office system. The ability to be mobile and communicate with your customers and co-workers can dramatically improve the efficiency and productivity of an office. Premise based VoIP Systems such as the Avaya’s IP Office, NEC SV9100 and small business NEC SL2100, Univerge Blue Cloud and Sangoma Cloud Hosted VoIP all come with the ability to link your mobile device to your office extension, or as a separate extension. Mobile apps and mobile extension features allow you to answer and transfer calls from your mobile device. You can also use your desk extensions direct number caller ID to call out from mobile device! Using this method presents the caller identification as if the call was being made from your desk, not your mobile device. Not only does this preserve your mobile device contact information, but also appears more professional. A mobile app provides additional features to better utilize your phone as an extension, including one touch dialing, separate call history log, conferencing and more.

There are many benefits to using a mobile app, or the mobile extension feature. With this feature your extensions direct number becomes your one-number access. Therefore, anyone who tries to reach you only needs one phone number to call and, as mentioned, you can keep your mobile device number private.

How often have you been on an hour long drive back to the office or remote office, hoping that important call doesn’t get missed? With a mobile app on your phone and good cell phone service or WiFi, you can be reached regardless. If an incoming call is not answered at the mobile app, it will utilize your office voicemail. Check to see if your system or cloud VoIP is programmed with this option. For premise based systems, PRI or SIP trunk services are usually required for proper operation of this feature.
Other desktop phone features that can be accessed by mobile app users include Do Not Disturb, Station and System Speed Dial, Internal Group Paging, Meet Me Answer, Voice Over, Account Code, Park Hold, and Park Hold Answer. A mobile app can truly be your mobile desk phone!
Having the ability to conduct business, professionally and while on the go, can be critical to your business success. Those who travel regularly, take personal time off, or possibly have an unforeseen circumstance come up can all benefit from this useful mobility feature. With the flexibility of a mobile app the benefits are clear. Ask one of our sales experts about how this feature can benefit your business today at (972) 484-4900 or (817) 529-1700, or visit our website at