Posts by Office Telesystems
What Type of Phone Service or Cloud VoIP Should You Use and Are You Paying too Much?
Both carrier services (Internet, Analog lines, PRI, SIP Trunks) and Cloud VoIP Phone Systems have their own monthly cost. Are you paying too much monthly? No matter what voice and internet carrier services (AT&T, Verizon, Charter, Spectrum, Logix, etc.) or cloud VoIP services you have in your office, chances are you have an auto renewal clause in your…
Read MoreWhy Does Your Office Need Call Accounting or Call Management Software?
Why do You Need Call Accounting in your Office? Here are 20 reasons why you need call accounting on your cloud or on premise phone system to track calls: Request a Quote 1. Detect fraudulent phone activity. Track questionable inbound and outbound calls, helping you quickly detect problems and avert risks.2. Reduce Labor Cost by identifying peak calling times,…
Read MoreGetting the Most from Your Call Center, Inbound Service Center
Getting Maximum Productivity Through Your Call Center Solution Many customers who operate call centers or inbound service centers are interested in ways to connect their phone system with their Customer Relationship Management (CRM) software, such as Salesforce, Act, Goldmine, Sugar and others. In this blog we will discuss the various ways to integrate phone systems…
Read MoreCloud/Hosted VoIP Phone Systems vs. Premise Based VoIP Phone Systems
Cloud/Hosted VoIP systems, also known as “UCaaS” have become a preferred choice for many that are looking for a new voice solution for their offices. And on the surface it’s easy to see why. In most cases there is a small initial investment, one bill for equipment and service, the entire solution managed entirely by your…
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