Why Does Your Office Need Call Accounting or Call Management Software?

Why do You Need Call Accounting in your Office? If you have a premise based phone system, here are 20 reasons why you need call accounting software to track calls: Request a Quote 1. Detect fraudulent phone activity. Track questionable inbound and outbound calls, helping you quickly detect problems and avert risks.2. Reduce Labor Cost by identifying peak calling…

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Getting the Most from Your Call Center, Inbound Service Center

Getting Maximum Productivity Through Your Call Center Solution Many customers who operate call centers or inbound service centers are interested in ways to connect their phone system, whether cloud or premised based VoIP, with their Customer Relationship Management (CRM) software, such as Salesforce, Act, Goldmine, Sugar and others. In this blog we will discuss the…

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